Bad customer service

My account No is ***. I had the two trackers that I have on contract tested on 1 April 2022. One was not working. Since then countless calls and mails speaking to different people, eventually there was correspondence between Aqueelah Moses and myself, she undertook to sort the installation out, eventually I was offered a Netsar Nano with a discount discount price t R80 for the 36month contract with no upfront fee with a 3 year warrantee which I accepted, but until today no installation is arranged. I again sent an urgent e mail (one of many) I have been paying for a tracker which does not work for 2 months.