Bad Customer Service

<p>Good day. I have been a client for Altech Netstar since September 2012. I then bought my second car in January 2015 and asked for an installation for the tracker on it. The in February 2015 Altech Netstar could not debit my account because I had changed my banking details and forgot to update with them.</p> <p> </p> <p>I then contacted them in September 2015 when I realised that Netstar has not been getting their money and I spoke to a gentleman by the name of George Seleka who told me I needed to pay R159.00 ONLY to be up to date on my account which I did pay to an ABSA account number he gave me. I then updated my Account Number to the new one and Geroge Seleka confirmed that the New banking details had been loaded and the first debit order would go off on 25/11/2015 but no debits went off until 25/09/2016.</p> <p> </p> <p>Altech Netstar then handed my account over to ITC Administrators to try and collect an amount of R505, bare in mind Altech Netstar has not contacted me first before handing over my account. Then the lady from ITC Administrators told me that Altech Netstar could not debit my account and they had a problem with their debit order system hence no debits were done against my account.</p> <p> </p> <p>I called Altech Netstar and spoke to a RUDE gentleman by the name of Muhammed Mangera on 14 December 2016 and he also confirmed that Altech Netstar debit order system was giving them problems and that is the reason they could not debit my account. Firstly he did not apologise for the inconvenience Altech Netstar has caused me and then he went on to tell me that I had no choice evem if it was not my fault I still had to pay and he hung up on me while I was trying to explain my issue to him.</p> <p> </p> <p>Can someone from Altech Netstar contact me. I need to know why are they making this my fault and why do I have to pay R505 on a R159.00 monthly account when it was their system problem that they couldnt get payment from me.</p> <p> </p> <p>My contact number is ********** 324</p>