Bad Customer Service
Monday, 04 August 2025
Account Statement for ***X
Attached account(s) referred: • The querie is not resolved as per you email dated Monday, August 4, 2025 11:52 AM • What on earth is going on my account since 18 July 2025? • Where is my credit balance of R2 633.00? • What transaction is for R283.00 on 18 July 2025? • Why did my premium for August 2025 do not reflect? • Can someone at Netstar please sort out this mess and send the correct updated statement.
I am currently a very unhappy Netstar client and please do not call me, sort out your mess. It seems your finance department doesn't know what is exactly going on.
Helpful (0)
Replies (14)0
Replies (14)
Netstar's replyOfficial
04 Aug 2025, 14:06Good day
Thank you for bringing this to our attention, and we are sorry to hear about your experience. Please note the matter has been escalated to our internal team for further assistance.
Kind regards
Netstar
Thank you for bringing this to our attention, and we are sorry to hear about your experience. Please note the matter has been escalated to our internal team for further assistance.
Kind regards
Netstar
Netstar's reply04 Aug 2025, 14:06
Official
Good day
Thank you for bringing this to our attention, and we are sorry to hear about your experience. Please note the matter has been escalated to our internal team for further assistance.
Kind regards
Netstar
Thank you for bringing this to our attention, and we are sorry to hear about your experience. Please note the matter has been escalated to our internal team for further assistance.
Kind regards
Netstar
's updateReviewer Update
05 Aug 2025, 08:49Morning, since it seems no one is prepared to solved this matter, kindly refund my credit balance to my bank account and send an updated statement ASAP
's update05 Aug 2025, 08:49
Reviewer Update
Morning, since it seems no one is prepared to solved this matter, kindly refund my credit balance to my bank account and send an updated statement ASAP
Netstar's replyOfficial
05 Aug 2025, 08:53Good day Claassen,
Please be advised that your query has been escalated to our internal tea.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Please be advised that your query has been escalated to our internal tea.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Netstar's reply05 Aug 2025, 08:53
Official
Good day Claassen,
Please be advised that your query has been escalated to our internal tea.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Please be advised that your query has been escalated to our internal tea.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
's updateReviewer Update
05 Aug 2025, 08:55Do you read what I am requesting? It doesn't help you say it has been referred, and no proper feedback are given. Kindly refund my credit balance to my bank account and send an updated statement ASAP
's update05 Aug 2025, 08:55
Reviewer Update
Do you read what I am requesting? It doesn't help you say it has been referred, and no proper feedback are given. Kindly refund my credit balance to my bank account and send an updated statement ASAP
's updateReviewer Update
05 Aug 2025, 09:28There was no missed call on my phone.
the premium of R189 is not reflecting on my account. This is now for August 2025. Is there a person at Netstar who can fix my account? Since March 2025 it is only problems
the premium of R189 is not reflecting on my account. This is now for August 2025. Is there a person at Netstar who can fix my account? Since March 2025 it is only problems
's update05 Aug 2025, 09:28
Reviewer Update
There was no missed call on my phone.
the premium of R189 is not reflecting on my account. This is now for August 2025. Is there a person at Netstar who can fix my account? Since March 2025 it is only problems
the premium of R189 is not reflecting on my account. This is now for August 2025. Is there a person at Netstar who can fix my account? Since March 2025 it is only problems
Netstar's replyOfficial
05 Aug 2025, 09:36Good day Lourens,
Thank you for highlighting this matter with us. Please note that our Finance Team has sent you an email regarding this matter, for further assistance please reply on the email.
Kind Regards,
Netstar
Thank you for highlighting this matter with us. Please note that our Finance Team has sent you an email regarding this matter, for further assistance please reply on the email.
Kind Regards,
Netstar
Netstar's reply05 Aug 2025, 09:36
Official
Good day Lourens,
Thank you for highlighting this matter with us. Please note that our Finance Team has sent you an email regarding this matter, for further assistance please reply on the email.
Kind Regards,
Netstar
Thank you for highlighting this matter with us. Please note that our Finance Team has sent you an email regarding this matter, for further assistance please reply on the email.
Kind Regards,
Netstar
's updateReviewer Update
05 Aug 2025, 14:22- Here we go again......
- Explain the amount of R217.35. Is the premium not R189,00 per month?
- When will you be able to solve my account and correct the account?
- Please do not call again with excuses. Just fix the account.
's update05 Aug 2025, 14:22
Reviewer Update
- Here we go again......
- Explain the amount of R217.35. Is the premium not R189,00 per month?
- When will you be able to solve my account and correct the account?
- Please do not call again with excuses. Just fix the account.
Netstar's replyOfficial
05 Aug 2025, 14:52Good day Lourens,
Thank you for highlighting this matter with us.
Please note that our Finance Team has sent you an email regarding this matter, for further assistance please reply on the email.
Kind Regards,
Netstar
Thank you for highlighting this matter with us.
Please note that our Finance Team has sent you an email regarding this matter, for further assistance please reply on the email.
Kind Regards,
Netstar
Netstar's reply05 Aug 2025, 14:52
Official
Good day Lourens,
Thank you for highlighting this matter with us.
Please note that our Finance Team has sent you an email regarding this matter, for further assistance please reply on the email.
Kind Regards,
Netstar
Thank you for highlighting this matter with us.
Please note that our Finance Team has sent you an email regarding this matter, for further assistance please reply on the email.
Kind Regards,
Netstar
's updateReviewer Update
05 Aug 2025, 16:51"Explain the amount of R217.35." was the question I posed in my email, but you did not respond. Rather, you went ahead and added R189.00 as a premium. The amount R217.35 appears still on the attached account.
What is wrong with Netstar's Finance that no one is able to resolve my account, really?
I anticipate a written apology, an updated account, and a corrected account.
's update05 Aug 2025, 16:51
Reviewer Update
"Explain the amount of R217.35." was the question I posed in my email, but you did not respond. Rather, you went ahead and added R189.00 as a premium. The amount R217.35 appears still on the attached account.
What is wrong with Netstar's Finance that no one is able to resolve my account, really?
I anticipate a written apology, an updated account, and a corrected account.
Netstar's replyOfficial
05 Aug 2025, 17:07Good day Lourens
As per our credit controllers you have been contacted and are being assisted. They have advised that email communication has been sent to you. Please respond there for further assistance
Regards
Netstar
As per our credit controllers you have been contacted and are being assisted. They have advised that email communication has been sent to you. Please respond there for further assistance
Regards
Netstar
Netstar's reply05 Aug 2025, 17:07
Official
Good day Lourens
As per our credit controllers you have been contacted and are being assisted. They have advised that email communication has been sent to you. Please respond there for further assistance
Regards
Netstar
As per our credit controllers you have been contacted and are being assisted. They have advised that email communication has been sent to you. Please respond there for further assistance
Regards
Netstar
's updateReviewer Update
05 Aug 2025, 17:11You don't understand. I asked a question, which was not answer. Please read what I am posting:
"Explain the amount of R217.35." was the question I posed in my email, but you did not respond. Rather, you went ahead and added R189.00 as a premium. The amount R217.35 appears still on the attached account.
"Explain the amount of R217.35." was the question I posed in my email, but you did not respond. Rather, you went ahead and added R189.00 as a premium. The amount R217.35 appears still on the attached account.
's update05 Aug 2025, 17:11
Reviewer Update
You don't understand. I asked a question, which was not answer. Please read what I am posting:
"Explain the amount of R217.35." was the question I posed in my email, but you did not respond. Rather, you went ahead and added R189.00 as a premium. The amount R217.35 appears still on the attached account.
"Explain the amount of R217.35." was the question I posed in my email, but you did not respond. Rather, you went ahead and added R189.00 as a premium. The amount R217.35 appears still on the attached account.
Netstar's replyOfficial
05 Aug 2025, 17:20Good day Lourens
Please be advised that your question has been escalated to the finance department for them to assist you with answering it. A consultant will be in contact with you shortly.
Regards
Netstar
Please be advised that your question has been escalated to the finance department for them to assist you with answering it. A consultant will be in contact with you shortly.
Regards
Netstar
Netstar's reply05 Aug 2025, 17:20
Official
Good day Lourens
Please be advised that your question has been escalated to the finance department for them to assist you with answering it. A consultant will be in contact with you shortly.
Regards
Netstar
Please be advised that your question has been escalated to the finance department for them to assist you with answering it. A consultant will be in contact with you shortly.
Regards
Netstar
's updateReviewer Update
05 Aug 2025, 17:26Thank you, however I hope this can be sorted once and for all and that in future I don’t experience this level of service. Since March 2025 it is the one problem on the other.
's update05 Aug 2025, 17:26
Reviewer Update
Thank you, however I hope this can be sorted once and for all and that in future I don’t experience this level of service. Since March 2025 it is the one problem on the other.
Netstar's replyOfficial
05 Aug 2025, 17:30Good day Lourens
Our aim is to assist you in every way possible.
Regards
Netsart
Our aim is to assist you in every way possible.
Regards
Netsart
Netstar's reply05 Aug 2025, 17:30
Official
Good day Lourens
Our aim is to assist you in every way possible.
Regards
Netsart
Our aim is to assist you in every way possible.
Regards
Netsart