Bad customer service

Issue 1

I already have 2 covered by Netstar and I was in the process of adding another business pool car. I initiated a call about 2 months ago and I was told that a consultant was to call me of which never happened. That caused me to forget about the whole thing because according to my diary I had made a call.

I then remembered on the 2nd of November to phone well that was to apply again. I did that and this time the agent assisted me, and we completed the application on ***. He then promised that the fitment team will contact me. Nothing happened until I made another call today at 9:45 and the lady promised me that she will get the fitment team to contact me as the installation is set for today, 08/11/23. I made another call at 12:35 because no one had called regarding installation. I then made a decision to cancel the application as I couldn't take the inefficiency and bad service anymore.

Issue 2: One of the units installed in one of the cars last updated on the 5th of October and I only realized that upon checking my App. I phoned to enquire and Netstar couldn't get any response from the unit. I have been promised that the repair team will contact me, and I don't really trust that they will.

I am so convinced that I should take my business elsewhere because I get no joy from them at all. I now wait to see if that will be repaired in time.

This is really frustrating. We pay this companies to have a peace of mind knowing that our cars on their surveillance. Pathetic customer service!!!!!!!