Bad customer service

Netstar , i have never spoke to them when i registered the tracker.I dealt with my insurer which i paid my bill combined. Now i have no car and asked my insurer to put account on hold, now there comes netstar sending me a message that there are going to hand over to debt collection, 1. Did you even send me a link to pay you?2. hire people that can professionally talk to customers , 3 . why was there no communication done between yourself and insurer since i never made payments to you directly?Please change your ways.Iam not happy and even if i buy another car i will not recommend netstar