Bad Customer Experience/Service

I had requested a device to be moved from one vehicle to another. Netstar failed to do so. I called and sent emails and I was only responded to only once. And the matter was never solved between me and netstar. Now to my surprise I was handed over to lawyers without being notified and having sorted out the problem between a customer and a service provider. I am not sure how does netstar do things but its ridiculous to be paying for something you do not receive service for and cancel the services and yet still be charged for it.