Bad customer experience and onboarding process

I activated account on the 4th of Feb 2022 I was advised I will receive a call to schedule installation. Made several follow-ups Sat the 5th and again the 8th. I'm being transferred all over and kept on the waiting call while my airtime is finishing. This is really one of the worse onboarding processes I have experienced, please advise if cancellation at this stage is free cause you putting me at risk