AM
ABRAM M
1 reviews | Active since Jul 2022
11 Jul 2022, 09:57
BAD CUSTOER SERVICE FROM NETSTAR
I HAVE A CASE NO:CAS-***-D9K7 OPENED SINCE FROM THE 1ST OF THIS MONTH AND NOBODY BORDED TO EVEN GIVE ME A CALL, PRIOR TO THAT I HAD NUMEROUS CASES THAT ARE NOT SOLVED WITH REGARDS TO THEIR TRACKING DEVICES AND I THINK I'M NO LONGER INTERESTED TO PAY FOR NOTHING, ON ONE OF THE CAR IT DOES NOT EVEN SHOW WHEN TRACKING AND THE ONLY THING YOU RECEIVE IS A MESSAGE TELLING YOU THAT THE BATTERY IS DISCONNECTED FROM THE CAR AND THEY DONT DO NOTHING ABOUT IT, I THINK WE MUST AGREE TO TERMINATE OUR CONTRACT
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Replies (3)
Netstar's replyOfficial
11 Jul 2022, 10:23Good day Abram,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards,
Netstar
Netstar's reply11 Jul 2022, 10:23
Official
Good day Abram,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards,
Netstar
AM
ABRAM M's updateReviewer Update
11 Jul 2022, 10:27SO SENDING A SMS WAS A SOLUTION?, IF YOU TRACK ALL MY CASES THEY ARE ALL NOT SOLVED AND I'M GETTING FRASTRATED AS I'M PAYING BUT NOT GETTING WHAT I PAY FOR AND ITS NOT FAIR AT ALL, WHAT REALLY HURT ME IS THE SAFETY OF MY VEHICLES
AM
ABRAM M's update11 Jul 2022, 10:27
Reviewer Update
SO SENDING A SMS WAS A SOLUTION?, IF YOU TRACK ALL MY CASES THEY ARE ALL NOT SOLVED AND I'M GETTING FRASTRATED AS I'M PAYING BUT NOT GETTING WHAT I PAY FOR AND ITS NOT FAIR AT ALL, WHAT REALLY HURT ME IS THE SAFETY OF MY VEHICLES
Netstar's replyOfficial
15 Aug 2022, 17:17Good day Abram,
We would like to offer our apologies for the experience and delayed response. We understand your frustrations and Netstar is putting measures in place to improve our customer service with the safety of your vehicles in mind. We would like to find out if your query has been resolved and appreciate the opportunity to assist you if your needs haven’t been met. We look forward to your response.
Kind Regards
Netstar
We would like to offer our apologies for the experience and delayed response. We understand your frustrations and Netstar is putting measures in place to improve our customer service with the safety of your vehicles in mind. We would like to find out if your query has been resolved and appreciate the opportunity to assist you if your needs haven’t been met. We look forward to your response.
Kind Regards
Netstar
Netstar's reply15 Aug 2022, 17:17
Official
Good day Abram,
We would like to offer our apologies for the experience and delayed response. We understand your frustrations and Netstar is putting measures in place to improve our customer service with the safety of your vehicles in mind. We would like to find out if your query has been resolved and appreciate the opportunity to assist you if your needs haven’t been met. We look forward to your response.
Kind Regards
Netstar
We would like to offer our apologies for the experience and delayed response. We understand your frustrations and Netstar is putting measures in place to improve our customer service with the safety of your vehicles in mind. We would like to find out if your query has been resolved and appreciate the opportunity to assist you if your needs haven’t been met. We look forward to your response.
Kind Regards
Netstar