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Mellamey L

1 reviews | Active since Apr 2022

01 Apr 2022, 12:36

Bad correspondence

The worst correspondence with Netstar handed over 2 times to Hybrid cos they don't debit my account and all thry can say sorry for the inconvenience when it is my name the dragging through the mud

0
Replies (5)
Netstar
Netstar's reply01 Apr 2022, 13:28
Official
Hi Mellamey, 

Thank you for messaging. We try to be as responsive as possible and will get back to you soon.

regards, 
Netstar Team 
Netstar
Netstar's reply01 Apr 2022, 14:04
Official
Hello Mellamey, 

Please note that Esaura sent you an email from Finance today. 

Please have a look and advise if you need assistance. 

Regards, 
Netstar Team 
ML
Mellamey L's update01 Apr 2022, 14:13
Reviewer Update
I am not happy with the way my account is being managed it seems as Netstar has no clue as to what is happening after numerous attempts to find out why the account was not debited and not one person could mention it was on EFT and then after debiting my account today say they will arrange for debit. Also to find out once again I was handed over to Hybrid a 2nd month in a row. I'm very frustrated and thus far as not received any communication that I am removed from Hybrid file. You are the first company that hands one over yet the mistake is on your side for a second time. Jo-anne said someone did not changed the account to debit order yet she was the person I spoke to last month and confirmed that my Nedbank account will be debited on the 28th
ML
Mellamey L's update01 Apr 2022, 14:31
Reviewer Update
MY ADMINFINANCIAL DETAILS


Account Holder

NEDBANK LTDBank Name


Account Number

UNIVERSAL NEDBANK - 198765Branch

CHEQUEAccount Type

28Debit Order Date


How can they say on file it was EFT when on my app status this is what was reflecting since I confirmed it with Jo-anne

Netstar
Netstar's reply01 Apr 2022, 15:59
Official
Hello Mellamey, 


I do apologize for the inconvenience caused. 

Please note they sent a request to Hybrid to close the account and changed the method of payment from EFT. 

Kindly note that the banking details and debit date are correct as per your above email. 

Please note I will close this ticket.

Regards, 
Netstar Team