BAD CLIENT SERVICE

I have been calling Netstar for the last 2 weeks to cancel my unit with them, I called again on the 20th of June (Today) and was advised that the ENTIRE retention's team is in a meeting and they would call me back. I was provided with 3 different amounts to pay but did not receive the banking details. I was told I need to pay a full months installment including the cancellation fee but have not yet received it and Netstar will expect me to pay another months installment. the service is nothing short of pathetic