BAD BAD SERVICE FROM NETSTAR

I bought a car and the package came with a Netstar tracking device.The device has a panic button.The same night when I tried to press the panic button to do a testing, there was no reaction from Netstar. I then downloaded the app to see if everything is fine To my surprise the app had my car details but the location shown on the app was different from where I was. The next day I called the call centre, I was told they will reset it and I must check it again.There was no change even after the reset. I then called again and I was told that it needs a technician who was not available to assist me at that time.I even offered to drive where the fitment centre was so I can be helped, but I was told no technician is available, casually so. I had to hang up the phone .I am sitting here with a netstar certificate, and I'm asking what it is for because it seems there was nothing fitted in my car. There is even no sense of urgency to assist me, only excuses.Im supposed to take a long trip, I had to postpone it to avoid risks. I don't even know if I will ever be helped, no one even bothered to call me to tell me a wayforward. This is really bad, very bad Why must I be the one to detect this fault?Don't they do some testing after fitment to check if everything is okay?