1 reviews | Active since Jul 2022
BAD BAD BAD SERVICE FROM NETSTAR
1ST Review 9 April 2026 My husband had a contract with NETSTAR sadly he suddenly passed away in Dec2025, I have send a mail to NETSTAR to let them know about his passing, I also send all the relevant docs to them, today I receive a sms on his phone, now they handed him over because he terminated the contract to early. Really he passed away he didn't on purpose terminate the contract. 2nd Review I got a call the next day of a guy Stanley who ask me again to send all the docs which I did send again, they did receive it, this was the same guy who send me a mail to say On Sun, 22 Mar 2026, 12:43 Netstar Finance Legal, <***> wrote: Good day
We respond, on the instruction we received therefore kindly inform your husband.
Regards. Stanley No feedback yet after the docs was send I get everyday sms to say it has been handed over to Nimble Ref ALT486850. I need someone higher up who can sort this out before the end of this week 17 Apr 2026. I am warning the public don't take out anything with NETSTAR!!!!!!
Thank you for contacting us and bringing this matter to our attention, please accept our sincere condolences for your loss. We are truly sorry for the distress this situation has caused during such a difficult time.
This is certainly not the experience we want for our customers, and we understand your concern regarding the communication and the messages you have continued to receive.
We will urgently escalate this matter to our Internal Team for immediate review and resolution.
Kind Regards,
Netstar
Thank you for contacting us and bringing this matter to our attention, please accept our sincere condolences for your loss. We are truly sorry for the distress this situation has caused during such a difficult time.
This is certainly not the experience we want for our customers, and we understand your concern regarding the communication and the messages you have continued to receive.
We will urgently escalate this matter to our Internal Team for immediate review and resolution.
Kind Regards,
Netstar
