1 reviews | Active since Jan 2015
BAD ATTITUDE AND WRONGFUL BILLING OF MY ACCOUNT
I WENT INTO THE BRANCH TO LODGE A COMPLAINT ABOUT THE WRONGFUL BILLING OF MY ACCOUNT. I ASKED THE RECEPTIONIST PERMISSION TO SPEAK TO THE MANAGER AND WHEN I WAS TAKEN TO HIS OFFICE HE WAS NOT HELPFUL AT ALL. IN FACT HE WAS ****** AND ARROGANT. MY PROBLEM IS THAT SINCE NETSTAR HEAD OFFICE TOOK OVER POLOKWANE OFFICE'S FINANCE DIVISION I HAVE BEEN RECEIVING CALLS AND SMSES THAT MY ACCOUNT IS IN ARREARS WHILST I PERSONAL MAKE THE BANK DEPOSITS AND HAVE THE PROOF FOR THAT. I ONCE ASKED MY SON TO EMAIL MY PROOF OF PAYMENTS TO PRIDASHNIE MOODLEY AT [Email Removed] IN SEPTEMBER 2014, BUT MY COMPLAINT WAS NOT RESOLVED.<br> <br> MARCO OF THE POLOKWANE BRANCH MADE THE SITUATION WORSE BY TELLING ME TO SHUT UP AND THREW MY INVOICES (WHICH WERE ON HIS TABLE) AWAY. HE EVEN ORDERED ME TO GET OUT OF HIS OFFICE.I FELT BELITTLED AND DEFINITELY CONSIDERING TAKING MY MONEY WHERE I WOULD BE TREATED AS A CLIENT AND BE RESPECTED. IT IS NOT MY FAULT THAT NETSTAR CAN NOT MANAGE THEIR SYSTEMS. MY LAST PAYMENT WAS ON 06 JAN 2015.THIS IS VERY VERY UNPROFESSIONAL
