BAD ATTITUDE AND UNCOOPERATIVE

After I bought my car in 2013, I registered Netstar for my car tracking. The contract was done on the phone and I didn't receive any documents.<br> Mid-may 2013 I was involved in an accident, and my car was written-off, I then later cancelled my tracking device, of which they told me of the settlement amount. I told them them that when I joined I was not informed that in the event the car was written-off, I will have to pay the settlement amount. I requested the voice recording of the conversation I had with the representative from Netstar. <br> It took more than 7 months to get the recording, and in between I kept doing follow-up with the company to give me the recordings with no luck. They kept on saying they have requested for it and they are still waiting.<br> After getting the recording they called me while I was driving on a Friday and the reception was bad. I requested they call me back on a Monday which they never did. All the previous consultants I spoke to confirmed to me that my account wont be handed over for collection agency until the investigation is done, but the opposite happened. I also spoke with Alvina Mashiane who refused to go back to my previous recording to confirm.