back chatting to a customer in a bad manner

Good Morning, please note i am unhappy with the service rendered on Friday night, when i called the call center to log a call seeking help with Netstar to locate where the vehicle was, i was told by Marriam that as soon as the tracking device response i will be called 2 hours later i called the Help desk between 23:15 and 23:45 call was answered by Jerome not only he was rude but he transferred the call to the other department without my permission to Trevor whom was very rude and asked me a question\ HOW CAN YOU LET YOUR DRIVER KNOW YOU HAVE A TRACKER INSTALLED IN THE VEHICLE"those were Trevor's words during the conversation i then told him i shall report this matter on Monday as he requested me to speak to his Supervisor. i would like some one to listen to this call please as this kind of Behavior is unacceptable. I have not yet received a call from Altech regarding the where about's of my Vehicle. Your assistance will be highly appreciated. Thanx"""