Awful service delivery and even worse customer service

Where to begin?!

My vehicle was ****** more than 2 months ago (it still hasn't been recovered). My car was fitted with a "Safe and Sound, Early warning unit". For those of you that don't know, the 'expected' flagship feature of this system is that, if the vehicle is started without the key tag that is provided, a distress signal is sent to Netstar immediately! On the night when my car was ******, the ignition started at 20:56 (corroborated with CCTV footage and Netstar's App) but the distress signal ONLY went through at 21:12!!! A full 16 minutes later.

That's not all... Once the signal went through, the first attempt at contacting me was at 21:22! 10 minutes after the distress signal. This is now 26 minutes after my car was ******. HOW? WHY?

Finally, the tracking unit (no car, obviously) was recovered a mere 10 km away from were it was ******. Do you know how long after? 57 minutes later! I have spoken to 5 people since the incident and not a single soul could give me a satisfactory response to these complaints. No justification. No reasons. No proof. NOTHING! The only response from Netstar is 'speculation' of faulty network in the area, the person who contacted me 'might' have been on another call, and, "Oh yes, that is a rather long time to recover the unit."

In the end, I did not receive the service I paid for and I sit with the problem with absolutely no assistance from Atech Netstar. It makes me sick that I have to give even a single star!