Awful experience from Netstar

I got into an accident in June where my car was deemed a total loss (write off). I called Netstar to inform them that I don’t have a car anymore and so I’d ask to have the services cancelled since I don’t have means to get another car, my request was ignored, I even sent an email to their customer service department, I received no response and they still debit my account even though the cancellation would be premature as I was in an accident. This is awful service and I’ve been using Netstar for a while now. When I have the means to buy another car, I will never make use of this company. Poor customer service with no care for customers and their situations.