Awful customer service with no care

I was requested to upgrade the netstar unit in my vehicle by first for woman , I agree to it . This was over a month ago , I was never contact by netstar during that time . I since escalated the issue 3 time . I have been called by netstar ,but the calls were missed as they were made after hours while I was driving home , I did try to phone them back 5 times now and get put on hold for over 10min (I have screenshots as proof ) . That is not acceptable customer service , and I will be leaving first for woman because of it .