Awful customer service & lack of accountability

I am so disappointed at the awful customer service that I have been constantly receiving from Altech Netstar for the past 4 years having been a faithful customer despite the call centre agents' despicable service.<br> <br> On the 8th of January 2015 I spoke to Jack Moyo, did a test on my device and discovered that my device is faulty. He sent me an email stating that I should go to a link with their service providers and get it checked. The link was not working. I informed him of this and he stated that a service provider in my area will be in touch with me. THIS NEVER HAPPENED.<br> <br> 13 February 2015 I spoke to Sarah-Lea Wasmuth. I told her about my issue and that their link is not working. She sent an email stating a service provider will get ahold of me to do a diagnostic. NOTHING. I tried for days calling and receiving no assistance.<br> <br> NOW its 01 December 2015. My tracker is still faulty. I called again, spoke to Manjina, I told her my issue. She said my warranty expired in JUNE therefore I have to pay for my device to be replaced. I told her I made the query months before. SHE SIMPLY PUT ME ON HOLD 15 MINUTES LATER DROPPED THE LINE.<br> <br> I AM IRRITATED AND APPALLED.<br> <br>