Aweful customer care @Netstar

Very disappointed, disgusted and downright irritated with Netstar and their poor customer service. As soon as they can get you to pay for a cancellation of a device that you've been trying to tell them does not or never has worked they are done with you. No one wants to listen to you even though they, apparently, all understand what you are saying. I spoke to Shawn who is the supervisor or manager not sure but after the once and a promise of a call back I had to follow-up myself on an incident where their impact device did not work. So now I still have to pay to cancel the contract with a discount if I take out another contract again possibly for a device that won't alert when it's supposed to. How stupid do you think I am? So they call you back very quickly so that they can get whatever money they can from you to pay for no device and no service. Thank you for absolute NOTHING Netstar. You guys are really not worth the effort of even trying to get help and assistance from. I won't even explain my story because it's just a waste of my time. To Shawn and Petronella the two of you need to give better customer service and don't make promises of getting back to your clients if you know you won't... It's called lying!!!