LL
Liesel L
1 reviews | Active since May 2023
23 May 2023, 15:33
Avoid Netstar - system always down !!!
I have been battling since January 2023 to cancel my month-to-month contract with Netstar, I have been calling Netstar on numerous occasions (***), their system is always off-line and promises to call me back has never happened. On 01 March 2023 I emailed my 30-days cancellation to '***' and I received confirmation of my email. On 01 April 2023 my account was debited. On 01 May 2023 my account was again debited, I instructed my bank to reverse the debit order for 01 May 2023 - as this is already 60-days since I have cancelled my contract. Netstar please sort this out !!! As seen on Hello Peter your ratings is not great
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Netstar's replyOfficial
23 May 2023, 16:58Good day Liesel
We understand your frustrations and note your concerns. As much as we would like to continue having you as a member, we respect your decision to terminate your contract. We will get our team to action your request and provide feedback.
Regards
Netstar
We understand your frustrations and note your concerns. As much as we would like to continue having you as a member, we respect your decision to terminate your contract. We will get our team to action your request and provide feedback.
Regards
Netstar
Best regards,
Netstar's reply23 May 2023, 16:58
Official
Good day Liesel
We understand your frustrations and note your concerns. As much as we would like to continue having you as a member, we respect your decision to terminate your contract. We will get our team to action your request and provide feedback.
Regards
Netstar
We understand your frustrations and note your concerns. As much as we would like to continue having you as a member, we respect your decision to terminate your contract. We will get our team to action your request and provide feedback.
Regards
Netstar
Best regards,