Avoid Netstar like the plague

Avoid Netstar like the plague.

My experience with Netstar has been nothing short of a masterclass in how to trap customers in a contract while making cancellation practically impossible.

I have made numerous attempts to cancel my tracker contract through their official channels. When you call their support number and select the “cancel contract” option, the line simply goes silent — no agent, no callback, nothing. It’s effectively a dead end.

Their WhatsApp support is no better. If you choose the cancellation option, you receive an automated message saying someone will call you back. That call never comes. I’ve repeated this process multiple times with exactly the same result.

So after making genuine attempts to cancel through the very channels they provide — and receiving no response — they’ve now handed my account over to debt collectors. Apparently, I’m expected to keep paying for a service while being completely ignored when I try to cancel it.

It’s an incredibly frustrating situation: a company that won’t respond to cancellation requests, yet has no problem escalating things when payments stop.

If you’re considering installing a Netstar tracker, think very carefully about what happens if you ever want to cancel. Based on my experience, the system seems designed to make sure you can’t.