CF
Colleen F

1 reviews | Active since Feb 2011

18 Oct 2022, 09:01

Avoid at all costs

On the 30th of September I called Netstar to test my tracker. The person was unable to find it but said he would run a continuous trace and call me Sat. Sat afternoon I called again as no one had called and the person again couldn't locate the vehicle and said they would call me on Sunday and never did. I complained on Twitter and then suddenly they called to say that my contract had expired and I should have got a new contract and replacement unit. The tracker probably hasn't worked for years and they are quite happily taking money from me for nothing. Since then I have been trying to get the month refunded as confirmation that it was cancelled as I am not going to use them again, and get no response to emails. I do NOT recommend getting involved in Netstar as their service is shocking

0
Replies (3)
Netstar
Netstar's reply18 Oct 2022, 10:18
Official
Good day Colleen

 Thank you for taking the time to contact us. We apologize for the service you have received. We will contact you for assistance.

Kind regards,
Netstar Team
CF
Colleen F's update20 Oct 2022, 08:14
Reviewer Update
It would be nice if the rest of your business responded as quickly as your social media team. I still haven't been contacted regarding this
Netstar
Netstar's reply20 Oct 2022, 11:37
Official
Good day Colleen

Please accept our apologies for the delay. Kindly be advised that a refund of R130.35 is processed, it may take up to 14 workings for refund to reflect on your bank account.

Kind regards,
Netstar Team