Automatic Logbooks Missed - Nonexistent Customer Service

I have had it with Netstar, Every month the automated Logbooks are late (supposed to be in my inbox on the 1st of every month, as promised when I took up the contract), but it never is. For my May 2019 Logbook, I have had to phone in three times already, and beg for my Logbook to be sent. Every time the operators just send me a manual extraction of a trip report for the period, which doesnt even include all my business travels. They have supposedly logged three tickets to their IT department already to investigate why my Logbooks are not pulling and sending to me. No feedback from anyone yet. I had to manually do a Logbook to submit my claims for May, on the 4th of June, and I missed the payroll cut off due to Netstar.