NS
Ninette S

1 reviews | Active since Sept 2012

28 Nov 2017, 09:24

Attitude

I received a call from your call centre Re the Guarding product. A lady with the surname of Govender phoned me. She explained the product to me and told me that it will only cost R52.00 extract a month. I told her that I could not afford this???? Her comment to me was but you can afford an expensive sky track in you car.... I feel this is unacceptable.... A persons living expenses do change, and if you cannot afford it you cannot afford it..... I take great offence to this comment. I have two policies with you if this is the way that I'm being treated I might as well go some where else........

0
Replies (1)
Netstar
Netstar's reply28 Nov 2017, 13:39
Official

Good Day Ninette,

Thank you for your correspondence with Altech Netstar,

As per our telephonic conversation, your inquiry has been escalated to our sales department and will be in contact with the response.

Kind regards,

Petronell

Best regards,