EP
Eunice P

1 reviews | Active since Jun 2017

10 Jun 2026, 09:12

@ Netstar please advise how must I respond to this letter when I was told 2 years ago that my account has been cleared and closed?

@ Netstar please advise how must I respond to this letter when I was told 2 years ago that my account has been cleared and closed?

Dear ***

Your account with Netstar has been overdue for more than [60] days, and we have not received a response to our requests for payment. Therefore, you are indebted to Netstar in the amount of R 0

We hereby demand payment in the amount of R0 within 7 (seven) business days of receipt of this letter.

Unfortunately, if you do not respond to this notice within 7 (Seven) business days from the date it is delivered to you or sent to you by registered mail, we may proceed against you for the recovery of the outstanding debt.

Please note that the Netstar Service will be suspended within 7 (Seven) business days if the overdue amount is not settled in full. You can view the Netstar terms and conditions by clicking on the following link: Netstar Terms and Conditions.

Note that when the account is suspended, the tracking and recovery unit(s) are deactivated from our nationwide Network. Netstar will not be obliged to recover your vehicle(s) in the event of it being ****** or hijacked. Should Netstar respond to an incident on your instructions and your account remain in arrears, you will be liable for the full reconnection and vehicle recovery cost.

NOTE: Details of the non-payment of the account may be reported to the CREDIT BUREAUS, which will adversely affect your credit rating.

Below please find our banking details for a direct deposit:

Account Name : Netstar (Pty) Ltd

Bank Name : ABSA BANK

Branch Name : ABSA MIDRAND

Account Number : ***

Reference Number : 907957

All our rights remain strictly reserved.

Sincerely,

Tebogo Kekana Credit Control Administrator

Direct +27(11) *** Email *** Web www.netstar.co.za

0
Replies (3)
Netstar
Netstar's reply10 Jun 2026, 09:20
Official
Good day Eunice, 

We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please give us an opportunity to investigate the matter and revert back to you, 

Kind regards
Netstar, 
EP
Eunice P's update10 Jun 2026, 16:41
Reviewer Update
Good day Netstar,

I just want to let you know that I saw your calls, however I was busy at work and I am afraid to discuss anything with Netstar over the phone. We have had so many discussions and the last time, I was called by the manager who told me my account was closed. Only after a year I am receiving a 7 days notification with 0 balance? I am sure this calll could be traced. Please reply in this platform or via email.
EP
Eunice P's update13 Jun 2026, 19:48
Reviewer Update
Dear Netstar Management and Customer Service Department,

Thank you to your received on Netstar’s reply
10 Jun 2026 at 11:43
"Good day ***,

Kindly note that we attempted to contact you but were unsuccessful.

Our Finance Team has since advised that the email was sent in error, and they have also sent you a follow-up email apologizing for the incorrect communication.

We sincerely apologise for any inconvenience caused.

Kind regards
Netstar"

Apolog received. I am just pleading that my records be deleted in your books because I get patronized and disturbed when I get demand letters. I hope my request will receive your favourable consideration.