ARREAR DISSAPOITMENT FOR DEBIT ORDER SET

Dear Sir/ Madam

I am extremely irate, upset and disappointed with your services and the way you approach your clients when the error is on your side.

Today, 11 May 2023, I was contacted by your collections agent from HYBRID to state that my account is in arrears just for R400.00.

MY NETSTAR ACCOUNT IS SET VIA DEBIT ORDER WITH YOU. HOW IS IT MY FAULT? I DON'T EVEN SEE THAT YOU EVEN ATTEMPTED DEBITING MY ACCOUNT.

I called your call centre on ***to report the matter and I stated the problem, the lady informed me that she will obtain further information and will assist me and put me on hold. I waited a few seconds and it was transferred to your receptionist and she told me that she will get someone to call me back and I'm still waiting for the call.

I can hereby confirm that NETSTAR will definitely be unable to locate my vehicle when there's a problem or even assist me when they can't even do a basic task by debiting the client's account and then you get your team to blame and embarrass me for non- payment.

At 15H04 i received an SMS with CAS-***-Q1

I am terribly disappointed with your service and lack of knowledge from your agents working.

I do not have any confidence any longer from Netstar and I did give you guys a chance previously to resolve however it was not therefore i want you to cancel the contract as at the end of May 2023 without any costs billed to me besides for the period I used the device.

TAKE YOUR DAMN DEVICE AND GET OUT OF MY LIFE, *********** BUNCH OF PEOPLE!!!!!!!!!!!!!!!!

I would rather get another service provider that will be much more active than you guys. I actually went with Netstar thinking that the service and the product you offer is fairly good despite the price I still took you guys.

I want to alert you to the following prior to 11 May 2023:

3 May 2023 - I received an SMS to state my debit order has returned unpaid - Not my fault as there were enough funds in the account and could not find a reason for any decline. I called the number *** on the SMS and a lady assisted me, checked and reconfirmed the bank details and did mention there could have been an issue due to the long weekend and must not stress about it therefore she will set an immediate debit for 04 May 2023 which i didn't even notice whether it went off.

I would also like to bring to your attention that i received an alert via SMS that my vehicle was moving without the tag and I rep**** with 1 and nobody got back to me nor did anyone call me to check. I had to run down the shopping centre to go check on my vehicle.