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NK
Nontokozo K

1 reviews | Active since Feb 2012

04 Apr 2023, 08:46

Are you ****ming people? Where is my refund for the WRONG debit order??????

You debited my account on the 01 March 2023 and you promised to resolve the issue. Till today I have not received my refund. I have checked with my banker no refund was received.

0
Replies (4)
Netstar
Netstar's reply04 Apr 2023, 11:15
Official
Good day Nontokozo,

 Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.

Kind regards,
Netstar Team
NK
Nontokozo K's update14 Apr 2023, 12:58
Reviewer Update
What is the status quo or should I escalate to external stateholders
NK
Nontokozo K's update14 Apr 2023, 12:58
Reviewer Update
What is the status quo or should I escalate to external stakeholders
Netstar
Netstar's reply14 Apr 2023, 13:04
Official
Good day
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.

Kind regards 
Netstar