1 reviews | Active since May 2016

24 May 2016, 08:04

Appauling customer service and VERY BAD remote control system

<p>I had a fitment done to 2 vehicles two weeks ago with a new system that customer service adviced was better and to replace the early warning system that I already had in my cars.</p> <p>This new system with the remote control is NOT USER FRIENDLY at all as if you have it in your pocket, the alarm at Netstar keeps going off OR else, if you place the remote in a shelf in the car, the likelyhood of you beinf hijacked and being able to reach for the shelf in the car to press the panic button will be very remote!!</p> <p> </p> <p>I have asked for this system to be removed and replaced with the button inside the car instead BUT netstar has choosen to IGNORE my requests for the past 2 weeks and of course, will be billed for a system that I DO NOT WANT.</p> <p> </p>

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Replies (3)
Netstar
Netstar's reply24 May 2016, 10:28
Official

kindly note I am unable to make contact with you. I have sent you an email in relation to your query.

Kind regards

Denise

Netstar
Netstar's reply25 May 2016, 08:18
Official

As per our telephonic conversation, I will investigate and I will revert back to you.

Kind regards

Denise

Netstar
Netstar's reply27 May 2016, 13:19
Official

As per telephonic conversation, you have informed me that fitment centre did make arrangements with you.

Kind regards

Denise