RM
Ravi M

1 reviews | Active since Jun 2023

11 Oct 2023, 15:17

Appalling service from Netstar

Our car was taken to the Netstar agents at CRS Pitstop for a tracker fitment. The tracker unit was fitted in the street outside CRS Pitstop in full view of all passers. The fitment is supposed to be done in a closed environment and NOT in the street. However when we went to fetch our Toyota Corolla from CRS Pitstop we found that our car was ruffled and all our belongings were thrown all over the inside of the car. A purse was also broken into and also a panel from the console of the car was removed. We told the manager Lurinda Prmo about this and she gave us a BIG cover up story that we were not allowed to talk to the technician that did the tracker fitment. Lurinda Prmo also told us in her cover up story that 2 tracker units were fitted in our car... one in the front and one in the back of the car therefor the technician was busy at the back of our car. We informed Netstar Midrand about the shoddy and appalling service received from their trusted agent CRS Pitstop. Netstar then sent out a technician to our house to have the tracker relocated. Now Netstar has debited my daughter's bank account in the amount of R800. 00 for relocation or the tracker unit. We are disgusted with Netstar's modus operandi that we should pay again for a MISTAKE DONE BY THEIR TRUSTED AGENT... CRS PITSTOP IN BOKSBURG. We want this debit of R800. 00 reversed immediate. I have escalated this scenario to the Group MD of Netstar.. and still nothing had happened. Ravi Maniram ***

0
Replies (9)
Netstar
Netstar's reply11 Oct 2023, 15:53
Official
Good day Ravi

Thank you for bringing this to our attention, we have noted your query and we would like to assist in anyway we can. We will investigate this matter and contact you to further assist. 
RegardsNetstar
RM
Ravi M's update11 Oct 2023, 17:18
Reviewer Update
Thank you Netstar . This investigation has to be done asap.... and the debit of R800. 00 reversed as well
Netstar
Netstar's reply11 Oct 2023, 17:30
Official
Good day Ravi,

Please note our telesure department  tried to make contact with no avail. Please provide us with a convenient time to make contact with you. 

Kind regards 
Netstar 

RM
Ravi M's update11 Oct 2023, 17:43
Reviewer Update
You can contact me any time. ***
Netstar
Netstar's reply11 Oct 2023, 18:06
Official
Good day Ravi, 

Thank you for the reply. Please note we have sent your contact details to the telesure department and a consultant will make contact with you.

Kind regards 
Netstar 
Netstar
Netstar's reply11 Oct 2023, 18:17
Official
Good day Ravi, 

Thank you for the reply. Please note we have sent your contact details to the telesure department and a consultant will make contact with you.

Kind regards 
Netstar 
RM
Ravi M's update11 Oct 2023, 19:34
Reviewer Update
Thank you. Waiting for telesure
RM
Ravi M's update11 Oct 2023, 21:01
Reviewer Update
Hey Netstar.... Why are you AFRAID TO GIVE ME YOUR NAME. DID YOUR PARENTS CALL YOU "NETSTAR"????
Netstar
Netstar's reply12 Oct 2023, 10:09
Official
Good day Ravi

Please note our telesure department has made contact with your daughter who is the account hold. The matter has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Kind regards 
Netstar