Appalling Service , **************** !!!

I have experienced extremely frustrating , shocking, *********, prejudiced, unfair, inconsiderate service from ALTECH NETSTAR

During the month of February 2017, I purchases a vehicle privately for my personal use. I discovered that there was an Altech Netstar tracker unit fitted in the vehicle. I contacted Altech Netstar to enquire about their services and whetehr the unit was active. I was assisted by Sello Mogaladi who is a retentions consultant at Altech Netstar. He explained that Altech Netstar would need to test the system to see whethere the tracker unit was active was active. In order to do this, he rquired my details to update the exisiting account on their system which was inactive. I provided my details telephonically being advised that calls were recorded for verification reasons. After providing my details, Sello Mogaladi arranged for the unit to be tested ( the testing is done via satelite to check the response of the unit ) Sello then called me with the result and sadi that the tracker unit is outdated and that I need an upgraded unit. Sello quoted me on an upgrade but I opted NOT to have it installed as I wanted to compare other tracking companies prices.

Three months later I started receiving notifications for an overdue account and payment requests. I called Sello and advised him of this error and asked him to rectify it. I called the accounts department and sent follow up emails to Sello, the accounts department and customer services.

None of them responded and I continued receiving correspondence for an overdue account for a service that I did not agree to, NOR was my vehicle being tracked because no upgrade unit was installed.

I have sent sent several emails and mad numerous calls without any response from Altech Netstar. Instead Altech Netstar debited my account for the amount of R428-56 for a service that they have not provided. Furthermore, I did not make any provision for this debit order in my cash flow and it affected my account adversely because it was initially rejected. Altech Netstar then placed a Naedo tracking debit order and took the monies from my account. I have asked the accounts department to cancel the debit order and refund my monies but again, no one has responded.

I am officially going to lay a charge of theft under false pretenses with the SAPS and refer this matter to the regulatory authorities.