APPALLING SERVICE: COST OF DEVICE TRANSFER FOR EXISTING CUSTOMERS

I called Netstar today requesting them to remove the tracking device from a car I have sold and that I would like a device installed on the new car.

The response I received from Netstar is that they will charge me R650 for a call out fee to remove the device. When I requested them to then cancel the contract, I was advised that I would need to pay R1000+ for cancelling the contract.

How do you expect me to continue paying for a car I no longer own? I am retaining the business arrangement and you are still penalizing me as your customer? In fact you are putting me at risk with my new car.