Appalling Service

My dad was a policy holder for my cars tracker with Netstar for several years. After change of ownership of the car he also requested that the policy be transferred to me. We have requested Netstar to do this since February 2023, and nothing was done to date. Every-time we call they keep tellIng us they are escalating the matter to the relevant department. So as we speak, my car is not protected and this is all on Netsar and their appalling service. I am going to approach another tracker company for the safety of my car. I also have a policy for my other car with Netstar, and i will be moving that car too. Dear Netstar, i am disappointed and will make sure my dad also moves his other cars to be protected by another tracker company since you are unable to service us accordingly while you continue to debit my dad’s account and tell him he owes you.