Appalling Service

I took delivery of my vehicle on Sat and Netstar was installed. Besides the fact that my panic button does not work considering it's only been a few days the simple fact that every agent iv spoken to has given me different information. One says the car must be moving the next says just be near the car is a little concerning. My last phone call the emergency agent confirmed my panic button does indeed not work.He blind transferred me back to customer care so i had to give my information all over again including doing another security check. She told me to hold and the call cut. No one bothered calling me back. I am still within my cool off period if this is not rectified within the next 24hrs i am cancelling and going to a competitor.