Appalling Service

I have been trying to get a new device for my car as I changed cars. I was told to pay R600 for a new device to be installed. I had explained to the different consultants that I spoke to that the dealership had already sold the previous car and there’s no way of getting the device from the car. I have been paying for a tracker I do not have and have been trying to get on the new car. I have a string of emails of promises that someone will call me back. One of your consultants has been getting approval from her manager since October to waive that fee and now I’m getting smses of demand for devices I don’t have. I wasn’t even aware that I was paying for a device for a car I sold over 3 years ago and I have been paying for that device. Please do better and tell me what the way forward is.