Appalling Service

I am appalled by the service I received from your staff. I called last week Thursday (11/06/2015) to activate a tracker. I spoke to Patrick who's based in Midrand and I gave him all my details to have tracker activated. He had advised that a Technician will contact me with 48 hours, to this day day no one has contacted me. I called on Monday to follow up and was sent from pillar to post with someone taking down my details and advising that she will get Patrick to call me back. To this day I haven't heard anything yet. Please cancel whatever arrangement I had with Peter as I have arranged with another tracking company.