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lauretta J

1 reviews | Active since Sept 2014

14 Jul 2016, 12:27

Appaling service from Netstar

<p>In 2010 , I bought a car, had a netstar tracking divice fitted,</p> <p>When my contract perion expired after 3 years , I advised the company not to renew my contract.To my surprise ,3 years later on the 01st of July my bank account is debited with and amount of R101-I subsequently reversed that payment as I did not instruct this company to debit my account with any money.I do not have any dealings with them.</p> <p>On 13 July after receiving an sms complaining about my reversed debit order, I contact the company on the number ********** 272 to have the ssue ironed out. The person on the line fumbles a bit and proceeds to tell me they had a project and previous account holders debit orders were reinstated and he doesn’t understand why, to which I rep**** that that is **** and I don’t want or need the service from this company, he then responded by asking me for the cancellation letter of 3 years ago and my bank account statemet,to which i rep****...something not so nice.Why would I trust these ******* with any of my personal details.Im so angry with the company ,I advised them that I do not need or want their services .</p>

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Replies (4)
Netstar
Netstar's reply14 Jul 2016, 12:35
Official

Good day Lauretta

As telephonically discussed, you have informed me to call you at 16h00.

Kind regards

Denise

Best regards,

Netstar
Netstar's reply14 Jul 2016, 14:06
Official

Good day Lauretta

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

Best regards,

Netstar
Netstar's reply14 Jul 2016, 14:09
Official

Good day Lauretta

As per our telephonic conversation, I will investigate an I will revert to you with feedback.

Kind regards

Denise

Best regards,

Netstar
Netstar's reply18 Jul 2016, 12:39
Official

Good day Lauretta

As per our telephonic conversation, Altech Netstar apologizes for the inconvenience caused.

This query has been resolved.

Kind regards

Denise

Best regards,