Annoyed

My account was sent to debt collectors without notice, despite being up to date with payments. Netstar claims a debit failed due to insufficient funds, but I had sufficient funds (bank statements available as proof).

I tried to cancel due to poor service (device malfunctioning, spoke to 12 representatives, none could help). Netstar refused to cancel without a settlement fee. A representative said I'd get a waiver if issues persisted after 2nd/3rd technician visit (recorded call). A lady responded to the email saying that the representative had no authority to make such decision without a manager. I rep**** back saying that he spoke on behalf of netstar and should be held accountable for what he said, irrespective of whether he was allowed to say it or not. He still said it! They now refuse to provide the recording.

Netstar is ignoring my emails. I'd appreciate your help escalating this.