Annoyed

I'm extremely dissatisfied with Netstar's billing system and customer service. Despite being up to date with payments, my account was handed over to debt collectors. Not once was I notified to say my account is back in payments. Netstar claimed they attempted to debit my account but encountered insufficient funds, which is incorrect as I had sufficient funds at the time. The situation was exacerbated by unhelpful customer service, with representatives (I spoke to 10 different people) from legal and finance shifting responsibility to other departments. I've been passed around, receiving conflicting information, and I'm still seeking resolution. I'm frustrated that Netstar's inefficiencies are impacting innocent customers.