Angry Client

I was with auto and general and my insurance with them was cancelled and the contract i had with them was linked to Netstar, then according to Netstar when I left auto and general I was suppose to have informed them and this has been for months now and no one at netstar bothered to contact me to inform me if I still need their device on my car as I am no longer with auto and general. According to them they assume that I still need it hence no need to contact me regarding the device. I returned the debit order 3 times already and according to them the account is in legal and I have never ever been contacted and I am a credit controller and I know my rights as a consumer I was supposed to have been contacted long time ago before the account even went on legal the people have a I do not care attitude. I requested to be transferred to their accounts as the call center contact Ntombi Makhubo could not answer my call and she kept me on hold for almost 15 minutes. I need someone to urgently contact me regarding this issue. Reference on the debit order *** NA EDO DR ***