*********** and *****ulent cancellation practices

If I could give no stars, I would. My father has been a client for many, many years. Tried to cancel his subscription in February 2025 multiple times. And multiple times Netstar confirms in writing, that all is paid up to date and is cancelled. Then they proceed to debit his account again and again. We again contact Netstar, and again they confirm that no debit orders will go off. And again they go off. So month after month we have to go to the bank to reverse the debit order, and I send another email. They somehow in their infinite wisdom, cannot get their act together, and somehow saw the reversed debit orders as non payment and handed my father over to their lawyers GLA, specifically Debra Spannenberg. I forwarded every single piece of correspondence with Netstar to Debra, showing her our repeated requests for cancellation, and the repeated emails from Netstar confirming that all was cancelled and nothing is owed. I was assured by Debra and Nkosingiphile Kunene and various other people over an almost 12 month period, that they could see that this was an issue with Netstar but that all was indeed cancelled. Well this month, what do you know? Another debit order went through from Netstar. Except this time it totals 3 months of debit orders. I am honestly flabbergasted that a company would even resort to gutter tactics. At this point I am convinced that there isn’t a competent person in that company because I have been in contact with so many people and so many departments and yet nothing is resolved and you still try debit his account. If you would even care to know, one of many many reference numbers are CAS-***-H3M0. My initial confirmation of cancellation was given by Jubulani Makwe on the 14th March 2025. Not that that means anything at all, because your departments don’t seem to be communicating or people are just not capable of doing their work. It’s not rocket science. Cancel the debit order on your side, seeing as the contracts have been cancelled as confirmed by you. Basic business practice. Come on now. Or are you hoping that people don’t notice the debit orders going off and you just keep getting their money. Nice. Also *******. You will probably check the account, tell me that all is sorted, it’s cancelled and then after a few months you’ll try to *****ulently put through another debit order. Oh yes, and the few debit orders that did go through ( April 2025 to July 2025 totaling R658.84) before we noticed last year, have still not been refunded. I requested Debra to make sure this was done( As I have proof that cancellation was requested in February 2025 and confirmed in March 2025 before the next debit order would be put through) This was sent to your lawyer. You are operating a very ***** operation there. Are you so *********** that you can’t do your jobs? If anyone is even considering using this provider, yes they will provide a service that many other reputable companies will offer. Nothing over or beyond. Decent service, but if you try to cancel your subscription, you are in for a hell of a ride. And they will continue to debit your account. Good luck! You’ve been duly warned.