Altron Netstar - Damages vehicle to fix tracking unit, tracking unit still broken.

On Friday 26 July, after waiting for months for a technician to come resolve an error where I receive an sms saying "Battery disconnect"- the technical arrived at 11:30am and told me it would take about an hour to fix the error. 3 Hours later, I went to find out what was taking so long only to be told he was done.

He quickly got in his car and left. I jumped in my car, and tried to pull in my phone into the charger only to find that the technician has stuck my phone charging cable under the carpet of my vehicle.

He also remove the front passenger carpet and decided that he would just leave the carpet undone.

I then parked my vehicle and got out to lock the vehicle and notice that the car did not beep or flash when locked. The technician had cut the cabling that manages my vehicle central locking system.

I called Netstar and was told a senior technician would come out to resolve the matter and at 5pm on Friday night Hennie came out and spent another hour on the car. He could not fix the issue, he then advises me that the vehicle in under warranty and i should take it to Merc to get it repaired. That's how Netstar operate - they cause damage and expect everyone else to fix it.

I drove the car home, and then tried to put my child in her c****at, only to find that the rear door didnt open.

I called on Monday and was given a new case number and told that someone would call me the same day.

I called on Tuesday, Wednesday and finally today was put through to Martin Myburg a product support supervisor. I told him the vehicle is with Mercedes Benz who have confirmed that the damage is where the tracking unit it.

However he needs to send his assessor to assess the vehicle. I contacted Netstar in the morning, Martin escalated the matter to Keke Magashule who is the Technical Operations Manager who then emails me to tell me that unfortunately his assessor is busy and can only get to the car in the morning.

So I am sitting here waiting for Netstar to advise me, how I am going to get home given that their assessor is busy and Mercedes cannot proceed to repair the vehicle.

The damages thus far are over R7000 and this company refuses to take accountability. Their website says they give you peace of mind - that's a lie.

The most ***********, useless service providers in South Africa.

If you can about your vehicle and believe that it is worth protecting, for your own sanity, do not use Altron Netstar - you will regret it.

5pm and still no calls from anyone in that business.

The highlight of this entire matter - the battery disconnect error, that they told me was fixed - is still not working. I don't know why I am surprised, they **** about everything else.