ALTECH NETSTAR VEHICLE TRACKING IS *******

I have been with Altech Netstar tracking for 3 years now, as I have a tracking unit in my motorcycle, which the insurance requires. The insurance requires that I have to have my tracking unit tested every 6 months. Since I had the unit installed, at every 6 month test, the unit did not test successfully with their quick test and they then did the 24 hour test, which was also unsuccessful every time. I am then referred to an installer and then the installer informs me that they can't test the unit. This happened every single time so far. I have complained at every occasion, without success. On 11 December, I again called to have my unit tested and spoke to Delene. The quick test didn't work and the 24 hour test was initiated, which also failed and they notified me with an email stating the incorrect vehicle registration - very sloppy correspondence! I called them again (each call lasts about 6 minutes and costs me money) on 12 December and spoke to Kaylin, who promised me an installer would phone me to resolve the problem. It is now 3 days later and no installer has phoned me! I am so sick and tired of Altech Netstar and they don't even have a complaints department or management email contact - PATHETIC SERVICE!