Altech Netstar s consultant Donald Mahlangu is dishonest and cares about sales more that clients

i am very dissapoited with the service i recieved from a consultant named Donald Mahlangu from Altech Nestar. From a sales consultant working with clients and selling products aswell as giving advice he is dishonest

my insurance is with Dialdirect and i was advised to take a tracking device with Altech Netstar to pay one premium for both and i did that

My problem startes the day i traded in my car in may 2018

i called Altech Netstar and spoke to Donald Mahlangu and i told him that i have traded in my car and wanted to move the tracking device, told me about a better tracking device with all this benefits and said that he would then cancell the device on the car that i traded in he told me about the charges that i was going to pay as well as pro rata charges that were debited and i accepted, money was debited from my account

A month later i decided to buy the car of my dreams and i traded in my the car i bought a month ago I then called again and still assisted by donald who advised me about the charges of moving the tracking device and i accepted

with every debit order from my car insurance the tracking device was included

on the 1st of september Netstar debits my account R419. and i did not authorise the debit order so i reversed it

i week later i get an sms about that unpaid debit order and im advised my service will be terminated ,so i call and speak to Sibusiso Mbatha a credit controller

I am then told that my 2 tracking devices were not paid by my insurance, for the 2 cars that i traded in i told him that i cancelled both tracking devices when i traded in my car and he said they are still active

i told him everything and asked him to tell Donald to call me and explain what was going on No one called me instead Sibusiso advised me that they will hand me over and he did coz 2 days later i recieved a call from Hybrid Collections (Pty) Ltd , he also send me attachments of the cancellations for the trading device which he did as i was on the line with him

Donald never called instead he sent me an email saying netstar never debit ed my account i am liable for the charges, which is R466 for the old car and R800 for the other car

Donald never sent me banking details to pay for the cancellations, he never advised that i needed to pay on my side , he told me cansellation fees wil apply

he was worried about a sale, instead of putting my needs first as a client

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