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Marc S

1 reviews | Active since Dec 2010

26 Mar 2019, 09:34

Altech Netstar - paying yet receiving no service.

Account number : ********** 5. On Saturday 23.03.2019 I tested out my panic button on my Toyota Corolla. After pressing it for three to four times and getting no response I called Altech to find out if they received the signal. Surprisingly there was NO signal received. The operator told me that the last signal received from my car was in September 2018!!! Imagine my despair and disgust. What if I was in a real hi jack situation? This is about the time [ September 2018 ] that a technician was sent to repair the unit as it was also not sending any signal. They cannot even pick up a normal signal and tell me where my car is. Someone was supposed to call me back on Monday 25.03.2019 and no one has called - maybe they are just not interested. I demand to have ALL my premiums paid back to me from September 2018 to date as I am paying for non-delivery of service - I am sure you will agree that this is unacceptable. My contract with Altech can also be cancelled forthwith.

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Replies (4)
Netstar
Netstar's reply26 Mar 2019, 14:41
Official
Good Day John,

Thank you for your correspondence with Netstar, 

As per our telephonic conversation, we are busy with investigation and will provide feedback upon completion.

Kind Regards,

Petronell
MS
Marc S's update29 Mar 2019, 10:31
Reviewer Update
29 March 2019 - I am still waiting for Netstar to contact me with regard to the re payment of my money that was taken for no service rendered since September 2018 - to March 2019.
MS
Marc S's update01 Apr 2019, 15:43
Reviewer Update
Petronell called me on Friday and advised me that I will only be refunded from February 2019. Apparently only my emergency button was not working since September 2018 and the car tracker stopped working in February 2019. If the panic button is not working does that not constitute breach of the contract entered into with Netstar as I expected to be provided with the full service that I am paying for? Will you also part refund me for the part of the service that was not delivered?
MS
Marc S's update10 Apr 2019, 15:26
Reviewer Update
10.04.219 Still waiting for someone from Netstar to call me and advise what the amount of my refund will be and when I will receive it. Instead of refunding me they still deducted a premium in April for a cancelled contract.