Altech Netstar Packing not tracking

Acc No. ***2 I'm been handed over to creditworks for account which is been paid each an every month. After payment, Capitec Bank send payment confirmation to them for verification. They ignore everything capitec does. I send them all monthly payments made to their ABSA account with confirmation letters from capitec. Still I mean nothing taking those initiatives of informing them about all payments. I contacted creditworks with the same problem they refer me back to Netstar, I don't get any help from them, they just referred me back to creditworks, I'm sick and tired of Altech Netstar attitude. They don't even bother to do their work of checking if I'm wrong or write, all I get is attitudes by employees. Secondly I'm not contacted if something is wrong on my car, I get a message of violation, for what reason they don't bother to ask, they don't bother to know what's wrong, I got the panic button which doesn't work at all. I press it to see if it works inside the police station to show to the officer whom I was trying to show him how useless is this Altech nestar tracking is. Because they stole my battery and the sms message I receive was "violation" they didn't bother to call and find out what's happening. The tracking option I took ,it is top of the range. But not for me. I'm sick and tired of Useless Altech Netstar Packing at their officers not tracking. I'm not gonna renew the contract when it ends in September 2020. They must never try to inform me about renewing my contract.

Regards

MD Makgoba