Altech Netstar got nobodies back

I called the call center on Wednesday ********** 9 to inform them that my vehicle was sold, I was transferred to the retentions department and spoke to Edward who I gave my choice and contacts for the new buyer. Today I get an alert about battery being removed so I called to confirm all was in order. Firstly, I was not given a reference number, and none of my previous conversation was captured. Luckily the calls are recorded and Gugu(thank u) got Edward to call me. He told me the request was not done because something was wrong with the system, so close onto 10 business days he couldn’t call me or email me for the additional information. I had to provide him with information for a second time. What is going on, how can you hire such *********** people, what if the request was of a serious nature. Don’t you do quality assurance on your calls. Was on the line for 11 minutes as he put me on hold to get a reference number. What kind of Mickey Mouse company is this? Why must I run after you, I did the correct thing on my side but Netstar can’t keep to theirs. Someone who know what’s going on better contact me as this is pathetic service.