Altech Netstar - Formal Complaint

<p>Formal Complaint:</p> <p> </p> <p>I just don’t know where to start my complaint relating to Altech Netstar service this past few months. In November last year we installed 2 units into our vehicles for registration number : DS 91 VN GP and FCV 862 FS. This unit’s was installed in Kroonstad with your Bloemfontein Fitment Centre.</p> <p>Complaint 1) We asked your consultant that was selling us the products to please upgrade us to the safe and sound plus so that we can install the app and see where the vehicles is at all times in case of an emergency – This wasn’t done in the beginning and we had to phone numerous times to fix it. Weeks later one was correctly done and the other one up until today still not fixed.</p> <p>We were billed for this units each month and as a paying customer we hoped that one day when emergency strucks us that this units will work.</p> <p>Complaint 2) On 1 April 2017 my dad with the vehicle registration number: FCV862FS was in a motor vehicle accident. This vehicle is a write off. None from Altech Netstar phoned first of all me as the emergency contact to tell me relating to this accident or phoned my dad to ask if he needs assistance like I was promised would happen in the event of an accident. 4 days later my dad phoned me out of hospital to tell me he was in an accident. If my dad died and I had to find this out from someone else, I can promise Altech Netstar the world would be too small for you all to hide in.</p> <p>Complaint 3) When I phoned Altech Netstar to test whether they even know that this vehicle was in an accident it was advised that this car is still in perfect condition and running and this is the address where the vehicle is standing, the s****yard.</p> <p>Complaint 4) When I ask your consultant that this vehicle was in accident and why didn’t any one phoned me it was advised it’s not their work to test the unit and I must phone in each month to test the unit myself and should the unit be faulty then I need to replace it at a fee , because I didn’t take the insurance should the unit be faulty.</p> <p>Please explain to me how can I who don’t even know where the unit is installed damage a unit?</p> <p>Complaint 5: I lodged numerous Hello Peter complaints relating to specifically to the unit that was installed in FCV862FS relating to the accident. I received a phone call back from Bongiwe stating that they will go have a look at the unit and advice me accordingly why I wasn’t phoned on the day of the incident and why my dad wasn’t phoned. Up until today no feedback from Altech Netstar whatsoever.</p> <p>Complaint 6: I phoned your offices today to check where the vehicle DS91VN GP is as my app is not working – not working meaning it shows a different address where the vehicle is standing at this moment. It was advised your system is offline and you can’t see where my vehicle is.</p> <p> </p> <p>I hope that you can see that this struggling with Altech Netstar was from the very beginning and I just can’t handle this anymore. I would personally would like to ask you how would you feel if one of your relatives becomes in an accident with a Altech Netstar unit and nobody bothered to phone you in letting you know?</p> <p>I have lost my faith in Altech Netstar and I want this unit removed (DS91VNGP) without any cancellation fee and I need my money back that was paid into the account for this units. I would also like my dad’s unit to be removed (FCV862FS) and cancel this contract.</p> <p> </p> <p>I really am a patient person, but as you can see I can just handle any dissapointments anymore.</p> <p> </p> <p>Kind Regards</p> <p>Quinton Henry-Taylor</p> <p> ********** </p> <p>Privatemailbox.henrytaylor@ gmail.com</p>