QH
Quinton Henry-Taylor

1 reviews | Active since Apr 2017

25 Apr 2017, 13:31

Altech Netstar - Dissapointing Service

<p>I am very dissapointed in Altech Netstar. My dad was in a vehicle accident +- 3 weeks ago. First of all the reason for this unit that we installed is there can be piece of mind knowing someone will at least call us when somebody from our family becomes in an accident. Up until today Altech Netstar think the car is in perfect shape and running while the car is in the process of being written off. What if my dad was dead? We also have one in our vehicle and my question is : what if one of us becomes in a accident? I want this unit to be cancelled. I would rather try my luck with someone else. Dont even think of charging me for this.</p>

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Replies (3)
Netstar
Netstar's reply25 Apr 2017, 14:54
Official

Good day Quinton,

Thank you for calling me back.

We acknowledge receiving your complaint. Feedback will be communicated to you.

Warm regards,

Bongiwe

QH
Quinton Henry-Taylor's update26 Apr 2017, 09:51
Reviewer Update

Good Morning.

I am awaiting feedback as to why my dad hasn't been called the day of the accident? I was advised that you will check the calls (emergency centre) and see if a phone call has been made? I want to know why i haven't been called seeing that i am the emergency contact as well? My dad could have died that evening , and nobody from Altech Netstar phoned about the incident. I want anwers today!

I am busy with my article to the ombudsman and the papers about your ****ty service from the start of this contract. I want to remove mine and my dad's as soon as possible!

Netstar
Netstar's reply04 May 2017, 10:30
Official

Good day Quinton,

Thank you for your enquiry.

As discussed, we will send the technician to go and evaluate the unit.

Warm Regards,

Bongiwe