Altech Netstar customer service is useless

I cannot wait for for my contract at Altech Netstar to end so I can move to another car tracking company. I have made calls as well as sent emails to them but no help at all. Below is the last email I sent to them to:

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I installed the recovery unit in 2015. In 2016 I called customer service to perform my first recovery unit test and thereafter I was sent a case report, please see attachment. It is now 2017, I called customer service a few months ago to perform my annual recovery unit test. I requested the consultant to email me a case report as it had been done last year. He promised he will but did not. I called in again last week and this particular consultant said it is not a case report but a test report. I said fine whatever you call it, I would like it to be sent to me and he also promised he will but did not. What seems to be so difficult about sending me this case/test report after I have requested 2 tests this year and verbally requested the case/test report be sent to me. I have even tried my luck and sent an email to the consultant who sent me this case report in 2016 to help me again and send me this years case report after he tests my unit. He did not reply maybe he no longer works there I do not know.

Can somebody do a test and send me the report or a report of any of the tests I have done this year if they are traceable.